Shipping & Delivery
We know how exciting it is to have an order on the way so we do our best to process and ship your order the day it's received whenever possible!
When your order has shipped you will receive a notification email.
Please note that we are unable to ship to P.O. Box addresses.
Local Delivery
Carla and team will personally deliver orders locally within the Niagara region whenever possible - we love seeing your smiles when we drop off your order!
Canadian Shipping
We offer free Canada-wide shipping on orders over $100.
All non-local Canadian orders are shipped via Canada Post and should be received within 3-6 business days after processing. Delivery times do not include Saturdays, Sundays or holidays.
International Shipping
For orders shipped outside of Canada, shipping will be provided via your choice of UPS, Canada Post or FedEx.
Please use a valid street address, as we cannot ship to P.O. Boxes or A.P.O. Boxes.
International orders are not guaranteed to ship the next business day because additional verification is often necessary.
Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not within our control. Please note, order modifications cannot be made after the order has been placed.
Customs, Duties & Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order.
Aabandoned packages are at the responsibility of the customer.
In order to comply with export regulations, we are required by Canadian law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of Canadian law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. We recommend calling your local customs office for more details about these charges.